Support centre
A problem with a file? A question before buying? Pick the right department and open a ticket — we usually reply within business hours the same day.
Choose a support department
Routing your request to the right department means a faster, more accurate reply.
General enquiry
Questions before buying, recommendations, or any general question about the store.
Open a ticketTechnical support
Trouble installing a file, compatibility with your streaming software, or a file that won't work.
Open a ticketPayments and invoices
A payment that wasn't recorded, an invoice, a refund, or a wallet problem.
Open a ticketCustom design request
Following up a quote or changing the details of a custom design project.
Open a ticketBefore you open a ticket
These are the most repeated questions — your answer may be seconds away.
As soon as your payment is approved, the license and download links appear in your account under “My downloads”, and a copy is emailed to you. Instant-delivery products need no waiting at all.
Vodafone Cash, InstaPay, bank transfer, PayPal, USDT, and your store wallet balance. Manual transfer methods are reviewed within minutes during business hours.
That depends on the license attached to the product. A personal license covers use on your own channel; a commercial or extended license adds paid work for others, sponsorships and printed merchandise. The exact scope is listed on every product page.
It is sold exactly once. After it sells it is pulled from the store permanently and never reissued, so its owner has a visual identity nobody else uses.
Yes — within 7 days if the file has a technical fault we cannot fix. Digital products that work as described are not refundable after download.
Each license has a download limit that exists only to prevent redistribution. If you reach it, open a support ticket and we raise it free of charge.