Instant delivery after payment • 24/7 support • 7-day refund guarantee
Al Waha
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Frequently asked questions

10 answered question(s) across 6 categories — from downloads and licensing to refunds. Didn't find your answer? Open a support ticket and we'll reply.

Licensing

1
That depends on the license attached to the product. A personal license covers use on your own channel; a commercial or extended license adds paid work for others, sponsorships and printed merchandise. The exact scope is listed on every product page.

Orders and downloads

2
As soon as your payment is approved, the license and download links appear in your account under “My downloads”, and a copy is emailed to you. Instant-delivery products need no waiting at all.
Each license has a download limit that exists only to prevent redistribution. If you reach it, open a support ticket and we raise it free of charge.

Payment

1
Vodafone Cash, InstaPay, bank transfer, PayPal, USDT, and your store wallet balance. Manual transfer methods are reviewed within minutes during business hours.

Products

3
It is sold exactly once. After it sells it is pulled from the store permanently and never reissued, so its owner has a visual identity nobody else uses.
Yes. Every pack is tested on OBS Studio, Streamlabs and StreamElements before it is published.
Yes, and they are free. Any new release of a product you own is added to the same license at no cost, and you get a notification when it lands.

Refunds

1
Yes — within 7 days if the file has a technical fault we cannot fix. Digital products that work as described are not refundable after download.

Support

2
Yes. Every pack ships with an installation guide, and our support team walks you through the setup step by step through the ticket system in your account.
Open the “Request a custom design” page and describe the project, your budget and your deadline. A quote reaches you within 24 business hours, and you pay nothing before you approve it.
Still unclear?

Ask before you buy — not after

Tell us which streaming software you use and what you're aiming for, and we'll recommend what actually fits instead of guessing.