Frequently asked questions
10 answered question(s) across 6 categories — from downloads and licensing to refunds. Didn't find your answer? Open a support ticket and we'll reply.
Licensing
1That depends on the license attached to the product. A personal license covers use on your own channel; a commercial or extended license adds paid work for others, sponsorships and printed merchandise. The exact scope is listed on every product page.
Orders and downloads
2As soon as your payment is approved, the license and download links appear in your account under “My downloads”, and a copy is emailed to you. Instant-delivery products need no waiting at all.
Each license has a download limit that exists only to prevent redistribution. If you reach it, open a support ticket and we raise it free of charge.
Payment
1Vodafone Cash, InstaPay, bank transfer, PayPal, USDT, and your store wallet balance. Manual transfer methods are reviewed within minutes during business hours.
Products
3It is sold exactly once. After it sells it is pulled from the store permanently and never reissued, so its owner has a visual identity nobody else uses.
Yes. Every pack is tested on OBS Studio, Streamlabs and StreamElements before it is published.
Yes, and they are free. Any new release of a product you own is added to the same license at no cost, and you get a notification when it lands.
Refunds
1Yes — within 7 days if the file has a technical fault we cannot fix. Digital products that work as described are not refundable after download.
Support
2Yes. Every pack ships with an installation guide, and our support team walks you through the setup step by step through the ticket system in your account.
Open the “Request a custom design” page and describe the project, your budget and your deadline. A quote reaches you within 24 business hours, and you pay nothing before you approve it.
No matching results
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Still unclear?
Ask before you buy — not after
Tell us which streaming software you use and what you're aiming for, and we'll recommend what actually fits instead of guessing.